Create Value with ITIL v4 - woensdag 8 januari 2020
ITIL 4 has the potential to launch a massive shift in the evolution of IT service management. We're used to thinking in terms of a "service lifecycle", but ITIL v4 introduces a service value chain - where activities that create value can be started at any point, by anyone. Let our experts help you sort through the chaos of this intellectual shift. This webinar will give you the insights needed to move away from a linear lifecycle mentality to a more value-based approach within the ITIL 4 framework.