The following subprocessors and our affiliates listed below may provide services in support of one or more of the products and services offered to you by Ivanti under an agreement (including a data processing addendum).

Current customers can sign up to receive updates to Ivanti’s list of subprocessors at our Ivanti Community page.

Ivanti Subprocessors

Name

Location

Function

Amazon AWS

Global

Operations and Service Maintenance
Content Delivery Network (CDN)

AWAN

India

Operations and Service Maintenance
Customer and Technical Support

Citrix

Global

Operations and Service Maintenance
Customer and Technical Support

Cloudflare

United States

Operations and Service Maintenance

CloudSphere

Global

Customer and Technical Support

Coveo Software Corp

United States, Canada

Operations and Service Maintenance

Critical Start

Global

Operations and Service Maintenance

Crowdstrike

Global

Operations and Service Maintenance

Datadog

Global

Operations and Service Maintenance

ElasticSearch

Global

Content Delivery Network (CDN)

Fortinet

Global

Operations and Service Maintenance

Full Story

Global

Operations and Service Maintenance

Google Analytics

Global

Operations and Service Maintenance

IDMWorks LLC

United States

Operations and Service Maintenance

InContact

Global

Customer and Technical Support

KeyedIn Solutions

Global

Operations and Service Maintenance

Launch Darkly

Global

Operations and Service Maintenance

Microsoft 

Global

Operations and Service Maintenance
Content Delivery Network (CDN)
Customer and Technical Support

MongoDB

Global

Content Delivery Network (CDN)

New Relic

Global

Operations and Service Maintenance

Qualys

United States

Operations and Service Maintenance

Rackspace

Global

Operations and Service Maintenance

Salesforce

Global

Operations and Service Maintenance
Customer and Technical Support

SendGrid

Global

Operations and Service Maintenance

Site 24x7

United States

Operations and Service Maintenance

SpringCM

Global

Customer and Technical Support

UserVoice

Global

Customer and Technical Support
Operations and Service Maintenance

Whitehat

United States

Operations and Service Maintenance

Zoom

Global

Customer and Technical Support

If you are using the Ivanti Neurons Platform, the following additional subprocessors may be applicable to you:

Name

Location

Function

Applicability

Cynerio

Global

Operations and Service Maintenance
Customer and Technical Support
Content Delivery Network (CDN)

For users of Ivanti Neurons for Healthcare

Espressive

Global

Operations and Service Maintenance
Customer and Technical Support
Content Delivery Network  CDN)               

For users of Ivanti Neurons Digital Assistant

Virima

Global

Operations and Service Maintenance
Customer and Technical Support
Content Delivery Network (CDN)

For users of Ivanti Neurons for Discovery – Service Mapping

Cherwell Subprocessors

Name

Location

Function

Amazon AWS

Global

Operations and Service Maintenance
Content Delivery Network (CDN)

Atlassian

Global

Operations and Service Maintenance

Beyond Trust

United States

Customer and Technical Support

Cloudflare, Inc.

Global

Operations and Service Maintenance

Critical Start

United States

Operations and Service Maintenance

CrowdStrike

Global

Operations and Service Maintenance

Cybage

Global

Operations and Service Maintenance
Customer and Technical Support

Dynatrace LLC

Global

Operations and Service Maintenance

EraSearch

United States

Operations and Service Maintenance

ERD Software

Global

Operations and Service Maintenance

Hosted FTP

United States

Customer and Technical Support

Microsoft

Global

Operations and Service Maintenance
Content Delivery Network (CDN)

LogicMonitor

United States

Operations and Service Maintenance

New Relic

Global

Operations and Service Maintenance

Okta

Global

Operations and Service Maintenance

Palo Alto Networks

Global

Operations and Service Maintenance

Salesforce

United States

Operations and Service Maintenance
Customer and Technical Support

Slack

United States

Customer and Technical Support

TalkDesk, Inc.

Global

Operations and Service Maintenance

MobileIron Subprocessors

Name

Location

Function

ACIES Global

Global

Operations and Service Maintenance
Customer and Technical Support

Amazon AWS

Global

Operations and Service Maintenance
Content Delivery Network (CDN)

Answer Connect*

United States

Customer and Technical Support

Apple Inc.*

United States

Operations and Service Maintenance

ASM Technologies Limited

India

Customer and Technical Support

Benison

Global

Customer and Technical Support

Clickatell*

United States

Content Delivery Network (CDN)

Cogniance

Ukraine

Customer and Technical Support

Coveo Solutions Inc.

United States

Customer and Technical Support

Critical Start

Global

Operations and Service Maintenance

Docebo, Inc.*

United States

Operations and Service Maintenance

Domo, Inc.

United States

Operations and Service Maintenance

EPAM Systems, Inc.

Belarus

Customer and Technical Support

Gainsight, Inc.

United States

Operations and Service Maintenance

Google LLC*

United States

Operations and Service Maintenance

Microsoft 

Global

Operations and Service Maintenance
Content Delivery Network (CDN)
Customer and Technical Support

Mixpanel, Inc.*

United States

Operations and Service Maintenance

NetNumber Inc.

United States & Netherlands

Content Delivery Network (CDN)

Persistent Systems Limited

India

Customer and Technical Support

Salesforce

United States

Operations and Service Maintenance
Customer and Technical Support

SendGrid, Inc.

United States

Customer and Technical Support

Splunk

Global

Operations and Service Maintenance

Star Global Consulting, Inc.

Ukraine

Customer and Technical Support

System 1*

United States

Operations and Technical Support

Verizon Communications

United States

Content Delivery Network (CDN)

zAgile

United States

Customer and Technical Support

Zimperium

Global

Operations and Service Maintenance
Content Delivery Network (CDN)
Customer and Technical Support

*Optional

Pulse Secure Subprocessors

Name

Location

Function

Altran

Global

Customer and Technical Support

Benison

Global

Customer and Technical Support

Critical Start

Global

Operations and Service Maintenance

Genesys

United States

Customer and Technical Support

Primeshare

Global

Customer and Technical Support

Salesforce

United States

Operations and Service Maintenance
Customer and Technical Support

Tech Mahindra

India

Customer and Technical Support

RiskSense Subprocessors

Name

Location

Function

Amazon (AWS)

Global

Operations and Service Maintenance
Content Delivery Network

Critical Start

Global

Operations and Service Maintenance

CyberSecurityWorks Inc

Global

Operations and Service Maintenance

Salesforce

United States

Operations and Service Maintenance
Customer and Technical Support

Subsidiary Affiliates

Name

Primary Operating Location

Cherwell Software APAC Pty Ltd

Australia

Cherwell Software GmbH

Germany

Cherwell Software Limited UK

United Kingdom

Cherwell Software, LLC

United States

Ivanti Canada

Canada

Ivanti France SAS

France

Ivanti Germany GmbH

Germany

Ivanti Hong Kong Ltd

Hong Kong

Ivanti IT Israel

Israel

Ivanti International Ltd

Ireland

Ivanti Singapore PTE Limited

Singapore

Ivanti Software (Schweiz) AG

Switzerland

Ivanti Software Australia PTY Limited

Australia

Ivanti Software BV

Netherlands

Ivanti Software de Mexico

Mexico

Ivanti Software Engineering Romania

Romania

Ivanti Software Ireland Group Limited

Ireland

Ivanti Software KK

Japan

Ivanti Software Poland Sp. Z. o o

Poland

Ivanti Software Technology (Beijing) Co., Ltd

China

Ivanti Sweden AB

Sweden

Ivanti Technology India Pvt Ltd

India

Ivanti UK Limited

United Kingdom

MobileIron, Inc.

United States

MobileIron International, Inc.

United States

Pulse Secure GmbH

Germany

Pulse Secure KK

Japan

Pulse Secure LLC, Beijing

China

Pulse Secure Mobile Pte Ltd

Singapore

Pulse Secure UK Limited

United Kingdom

Pulse Secure, LLC

United States

RiskSense, Inc.

United States

Definitions

  • Operations and Service Maintenance: These subcontractors assist with incident response, service operations, and troubleshooting problems.
  • Customer and Technical Support: Assist in providing technical support to customers.
  • Content Delivery Network (CDN): Provide infrastructure, operations and support for the CDN service

Notice and Disclaimer: This document is subject to change at any time. Ivanti may provide notice of any such changes in accordance with the terms and conditions agreed with you.

VERSION: January 6, 2022